Refund policy
We want you to be satisfied with your purchase. Harvell accepts eligible returns within 14 days of confirmed delivery.
To be eligible for a return, merchandise must be:
- Unworn and unused
- Unwashed
- Free from stains, odors, damage, or alterations
- In its original condition
- Returned with original tags and packaging when applicable
Items that have been worn, washed, damaged, altered, or returned outside of the 14-day return period may not be accepted.
Final Sale Items
Items marked Final Sale, promotional giveaway items, gift cards, and certain limited-release products are not eligible for return unless the item arrives damaged, defective, or incorrect.
Exchanges
Exchanges are subject to product and size availability. Because many Harvell products are produced in limited quantities, we cannot guarantee that another size or item will be available.
If the requested replacement is unavailable, an eligible refund may be issued instead.
Return Shipping
Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.
Original shipping charges are non-refundable.
We recommend using a trackable shipping service when returning merchandise. Harvell is not responsible for return packages that are lost before reaching us.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at support@harvellworld.com.
Please include:
- Your order number
- Your name
- A description of the issue
- Clear photographs of the product and packaging
We will review the issue and provide further instructions.
Refunds
Once your return has been received and inspected, you will be notified whether the refund has been approved.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Harvell reserves the right to refuse returns that do not meet the requirements of this policy.